1. Where is Lunovox located?
Lunovox is located at 193 Prince Edward Road West, Mongkok, Hong Kong. Feel free to drop by and explore our collection!
2. What are your store hours?
Our store is open every day from 10:00 AM to 7:00 PM. We are closed on public holidays.
3. How can I contact Lunovox?
You can reach us by phone at +852 2397 0790, or email us at @lunovox.com. Our team will be happy to assist you.
4. Do you offer online shopping?
At the moment, we do not offer online shopping. However, you can visit our physical store in Mongkok to explore our latest collections.
5. What payment methods do you accept?
We accept cash, credit cards (Visa, MasterCard), and mobile payment options such as Alipay and WeChat Pay.
6. Can I return or exchange items?
Yes, we offer returns or exchanges within 7 days of purchase, provided the item is unworn, unwashed, and in its original condition with the tags attached. Please keep your receipt as proof of purchase.
7. Do you offer gift cards?
Yes, we offer gift cards that can be purchased in-store. They are available in various denominations and make the perfect gift for any occasion.
8. Do you offer alterations or tailoring services?
We currently do not offer tailoring services, but we are happy to recommend nearby stores that specialize in alterations.
9. Are the products in-store the same as on your website?
Yes, the products in our physical store are the same as those listed on our website (if applicable). However, availability may vary, so we recommend visiting us or calling ahead if you are looking for a specific item.
10. How can I stay updated on new arrivals and sales?
Stay connected with us by following us on our social media accounts or subscribing to our newsletter for the latest updates on new collections, sales, and special promotions.
