Lunovox values your privacy and is committed to protecting the personal information you provide when visiting our store or interacting with our website. This Privacy Policy outlines how we collect, use, and protect your personal data, as well as your rights regarding your information.

By visiting our store or providing us with your personal information, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly, such as:

  • Personal Identification Information: Name, email address, phone number, mailing address.
  • Payment Information: Credit card details, billing address (when making purchases).
  • Transactional Information: Details about purchases and exchanges.
  • Communication Records: Any correspondence with our team via email, phone, or in person.

We may also collect information automatically through cookies and tracking technologies when you interact with our website (if applicable).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing Orders: To process and fulfill your purchase transactions.
  • Customer Service: To respond to your inquiries, provide support, and improve your shopping experience.
  • Marketing: To send you promotional materials, offers, and updates about new products and services (you may opt out at any time).
  • Improving Our Services: To enhance our products, services, and overall customer experience.
  • Legal and Security Purposes: To comply with legal obligations and protect against fraud or unauthorized transactions.

3. How We Protect Your Information

We take your privacy seriously and use appropriate security measures to safeguard your personal information, including:

  • Encryption: All sensitive payment information is encrypted using secure encryption technologies.
  • Secure Servers: We use secure servers to store your information and ensure its confidentiality.
  • Access Controls: Only authorized personnel have access to your personal data, and we have strict controls in place to limit access.

While we implement these security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee complete security but strive to ensure the safety of your information.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with third parties in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in processing orders, providing customer service, or conducting marketing activities.
  • Legal Requirements: We may disclose your information if required to do so by law, or in response to a valid legal request by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out: Opt out of receiving marketing communications at any time by contacting us or using the “unsubscribe” option in emails.

If you would like to exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience on our website (if applicable). Cookies are small text files that are placed on your device to help us analyze website traffic, personalize content, and remember your preferences.

You can manage cookie settings in your browser to block or delete cookies, but please note that this may affect your experience on our website.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as quickly as possible.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the bottom will reflect the date of the most recent revision. Please check this page regularly for updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us:

Lunovox
193 Prince Edward Road West, Mongkok, Hong Kong
Phone: +852 2397 0790
Email: @lunovox.com