Thank you for shopping at Lunovox! We are committed to providing you with an excellent shopping experience. This Shipping & Delivery policy outlines how we handle shipping, delivery times, and other important details related to your order.

1. Shipping Methods

  • We offer reliable and secure shipping options to ensure your order reaches you in a timely manner.
  • Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after the order is placed.
  • All shipments are sent via standard courier services, and you will receive a tracking number once your order has shipped.

2. Shipping Rates

Shipping rates are calculated based on the destination, the weight of the items, and the shipping method selected at checkout.

  • Local Shipping (Hong Kong): We offer free shipping on orders over HKD 500. For orders under HKD 500, a standard shipping fee will apply.
  • International Shipping: Shipping rates for international orders vary depending on the destination. You can view the shipping costs at checkout before completing your order.

3. Delivery Times

  • Local (Hong Kong): Most orders within Hong Kong will be delivered within 2-4 business days.
  • International: Delivery times for international orders vary depending on the destination. Typically, international orders will arrive within 7-14 business days.

Please note that delivery times are estimates and may vary depending on the courier service, customs clearance, and other factors beyond our control.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to monitor the status and location of your shipment.

5. Shipping Restrictions

  • We currently offer shipping to most international locations. However, there may be some restrictions on specific countries or regions. If we are unable to ship to your location, we will notify you and issue a full refund.
  • Please ensure that your delivery address is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information.

6. Customs, Duties, and Taxes

  • For international orders, customs duties and taxes may apply, depending on the destination country’s laws and regulations. These charges are the responsibility of the customer and are not included in the price of the products or the shipping fees.
  • If customs or import duties are required, they will be assessed once the package reaches the destination country. For further information, please contact your local customs office.

7. Lost or Damaged Items

  • Lost or Delayed Items: If your package is lost in transit or significantly delayed, please contact us at @lunovox.com or call +852 2397 0790. We will work with the courier service to resolve the issue.
  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of receiving the package. We will arrange a replacement or refund for any damaged items, provided the item is returned in its original condition with all packaging intact.

8. Returns and Exchanges

  • If you are not satisfied with your purchase, please review our Returns & Refunds Policy for instructions on how to return or exchange items.
  • Return Shipping Costs: If you need to return an item, you will be responsible for the return shipping costs unless the item is defective or damaged.

9. Customer Support

If you have any questions or need further assistance with shipping or delivery, please feel free to contact us:

Email: @lunovox.com
Phone: +852 2397 0790